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Your close ratio is the percentage of estimates you actually turn into paying jobs. Simple math: Close Ratio = (Jobs Sold ÷ Estimates Given) ×

If your concrete raising, repair, installation, or service business relies on leads from inbound calls, remember this: missed calls equal lost money. You might believe

Let’s be honest: nobody likes filling out contact forms You know the ones—Name, Email, Subject, Message, “I’m not a robot” checkbox… and then? Crickets. Customers

Before diving in, let me frame this with my own experience.When I started my concrete raising business, I had zero background in the industry. My

Automated phone support has long carried a bad reputation. Consumers have spent years battling clunky interactive voice response (IVR) systems, pressing endless buttons, and repeating

Introduction: Why Follow-Up Calls Matter How many times have you taken the time to look at a job, create an estimate, send it, and you

“Work smarter, not harder” was always my moto while growing our Chicago area concrete raising business. Employing intelligent systems within your business is an easy

Missed Calls Are A Big Deal So, you miss a few calls; no big deal, right? It’s probably a bigger deal than you think. No

From One-Person Operation to Industry Leader Starting your own business is not an effortless endeavor. For those who think it will be “easier than working

As businesses strive to provide or improve customer service, many consider answering services as a solution to handle their calls. However, these services often fall