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Field notes
Straight talk on AI, automation, and building the tools the concrete raising trade actually needs — and on starting and running the business itself, from people who've run the rigs.
October 5, 2026Continuous TSL Circulation for an Older Graco E-20: A DIY Peristaltic Pump Build
How and why I added a slow, always-on peristaltic pump to circulate throat seal liquid through the A-side wet cup on an older Graco Reactor E-20.
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September 20, 2026Deployed Isn't Done: How We Measure Every Voice Agent We Build
Most voice agent tooling measures the conversation and stops at the transcript. Here is how ours get audited every week, and what that audit produces.
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September 12, 2026Jacking slabs first is a shortcut, not a technique
When I started lifting concrete, nobody in this trade was talking about jacks. Here is what you never learn when you bolt one down first.
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August 15, 2026How to Start a Concrete Raising Business
What the work actually requires — rigs, generators, purge systems, foam density, bidding, residential versus commercial, and answering the phone.
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May 8, 2026So You Think You're a Coder Now? You're Only Seeing the Tip of the Iceberg
AI can speed up app development, but dependable concrete raising tools require field experience, technical discipline, and long-term support.
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February 9, 2026Contractor Footage Reference Guide: How to Capture Better Concrete Leveling Job Site Video
Learn how to capture cleaner, more credible job site video that's easier to edit and builds trust with homeowners.
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January 31, 2026Estimating Polyurethane Foam for Concrete Lifting
If you've been in concrete raising a while, you already estimate foam on every job. Here's how math, experience, and a good calculator work together.
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November 10, 2025Poly Service Pros Leading the Polyurethane and AI Convergence
Poly Service Pros is redefining how the polyurethane industry communicates and operates through AI-powered innovation in customer service and operations.
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October 24, 2025The Race to the Bottom: Pricing's Hidden Trap
Before lowering prices to win more jobs, learn how your sales process — not discounts — determines long-term profitability.
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September 17, 2025The Importance of Close Ratio and Why Price Isn't the Best Way to Improve It
What close ratio means, how to improve your service-business close ratio, and why refining your sales process beats cutting prices.
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May 22, 2025Voicebots Earn You Far More Than They Cost
If your business runs on inbound calls, missed calls equal lost money. Here's the real math — and how an AI voicebot turns them into booked jobs.
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May 15, 2025What Every Small Business Website Needs in 2025
Still using a contact form to capture leads? Small service businesses are switching to chatbots to boost engagement, reduce missed leads, and improve SEO.
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April 10, 2025What I Wish Someone Told Me Before I Started My Business
The unfiltered reality of starting a service business — the long hours, the money that isn't yours yet, and the freedom that finally comes if you push through.
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February 13, 2025Why Automated Phone Support Will Become the Preferred Choice for Consumers
Automated phone support has come a long way from clunky IVR menus. Modern AI voice agents are faster, more natural, and increasingly what customers prefer.
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January 3, 2025The Follow-Up Fix: Voicebots Turn Estimates into Sales
Most estimates die from a lack of follow-up, not a lack of interest. Here's how voicebots turn more of your estimates into booked jobs.
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December 11, 2024Voicemail Is Like a Toilet and You’re Circling the Bowl
Voicemail is where leads go to die. Work smarter, not harder — here’s how intelligent systems keep callers from circling the drain to a competitor.
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November 8, 2024Prevent Missed Calls with AI Voice Assistants
Every missed call is a lead walking to a competitor. Here's how AI voice assistants make sure your phone is always answered — and no job slips away.
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October 6, 2024Scaling Your Concrete Raising Business
Growing a concrete-raising business from a one-person operation into an industry leader takes more than hard work — here’s what it really takes to scale.
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September 29, 2024Why AI Voice Agents Are the Superior Choice Over Traditional Answering Services
Traditional answering services rarely resolve anything. Here's why AI voice agents are the superior choice — real answers, every call, around the clock.
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February 16, 2024Great Relationships Are a Business Owner's Treasure
In concrete raising, relationships — with suppliers, customers, and your crew — matter more than the concrete. Here's why they're a business owner's treasure.
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February 16, 2024Smart Spending Habits for Concrete Raising Business Owners
Running a concrete-raising business means balancing tight expenses against real profit. A practical guide to frugal, strategic spending that pays off.
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February 15, 2024How Chatbots Bring Value
A website chatbot turns your static site into a 24/7 source of instant answers — engaging visitors, capturing leads, and lightening your team's load.
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